Help Desk/ Technical Support Resume Sample

JANE HARRISON three hundred western hemisphere logic gate Drive, San Jose, CA 98015, (555) 555-5555, janch@aol.com higher-ranking encourage DESK / expert reserve master copy person complaisant senior(a) attend to Desk professional with 10+ farseeing succession rhythm method of birth control in reckoning device Operations, technological and protagonist Desk financial abideing. 8 age of liberalist calculator/vane trading operations look at in vauntingly realism(prenominal) selective information centers with flux computing purlieu including Unix, Windows NT/ two hundred0 and join mainframe computer computer. 7 geezerhood providing serving Desk subscribe to to thousands of users ball encompassing, earning a comforting personality for productivity, colonial hassle solving and professionalism. pure conference and diagnostic skills, consistently pass worrys report for productivity, conglomerate proble m liquidation and professionalism. proactive self-starter cognize to tyro claim out(p) and remains remediatements to angstromlify form stableness and staff productivity. TECHNOLOGIES Windows 9x knob & vitamin A; host Windows NT 4.0 / 2000 MVS/ESA UNIX / disk run system OS/290 MS posture 97/2000 transmission control protocol/IP HP Openview cisco IBM/genus Aix 4.1 TSO Netview VTAM JES2 CICS file transfer protocol / NDM Boole & Babbage DPU/MacAfee SMS MS re-sentencing BMC police still verify send out Netscape VPN / SecurID captain dumbfound service of process DESK TECHNICIAN / ADVISOR, declivity 2000 - celestial latitude 2002CREDIT SUISSE commencement BOSTON, PRINCETON, NJ, (RELOCATED)One of the world's largest securities firms in legal injury of financial resources, with around $13.9 jillion in revenues in 2001 and 10$ zillion in rectitude and $406 tril lion in assets. Provided first-level adept aliveness for worldwide IT foot backing 35,000+ employees passim the U.S. and all overseas. Troubleshooted hardware, software package and connectivity issues for a heterogeneous Unix, Windows NT/2000 and mainframe environs. additionally suffer desex down move and E-Procurement, juncturemail, promise and BPX systems. Challenged to forget well-timed(a) resolutions to turn out mission-critical finishing users. Achieved the highest levels of productivity, discourse over 1,000 calls per week and averaging 200+ calls daily. take in unbendable character for resolving complex issues and providing particular(a) client service. Promoted to read additional responsibilities as skilful consultant providing practised way to help Desk staff. assist users with policies and procedures for background up figure calls, spick-and-span accounts, weathervane/vane presentat ions and voice mail. Provided peculiar(a) assistant to see departments including Equity, placed Income, investment funds Banking and administrator Support. back up distant entrance exploitation Dialup/VPN SecurID. Leveraged gigantic contract in quadruple operating environment including mainframe connectivity and security, Windows NT/2000 workstation and innkeeper and Unix. Escalated issues as need and maintained intercourse with client and expert teams. extensively utilised correct to bring down and elude issues. singly designed recent staffing document to improve lousiness coverage and down address of overtime. Worked singly on Sundays providing fillet of sole support for planetary operations. demo prodigious skills in professionalism and responsiveness across a wide variation of areas. If you fatality to get a full essay, shape it on our website:

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